In order to accept an order from you, we need the following personal details: name, address, phone number and e-mail address.
We need those personal details in order to deliver the order to you. When submitting your personal details, you also accept that we may contact you over e-mail or SMS regarding your order.
We only gather personal data from our web site after ensuring that we have your explicit consent, and that you are informed about which details we are gathering and why.
All personal details are handled in accordance with applicable laws.
Your personal details are registered by Henroy AG and they will be kept as long as required by applicable bookkeeping laws. The personal details will then be deleted.
The personal details will be kept safely and confidentially on a computer with limited access and in secure facilities.
Safety protocols will be revised continuously, in order to store your personal details responsibly, and in accordance with your rights as a user.
100% security cannot be achieved with transfers over the internet, and there is a slight risk of unauthorised access to your details when you transmit and store data electronically. You are therefore responsible for any data that you chose to submit to us.
We do not store personal details in an encrypted form.
We do not transmit personal details in an encrypted form.
Who has access
The CEO and Henroy AG have access to the personal details you have submitted.
Personal details submitted to www.henroy.ch will not be forwarded or sold to third parties, unless in conjunction with a re-structuring or sale of the business. Any forwarding of personal details in such a situation will be in accordance to applicable legislation.
We do not gather any sensitive details.
Objections & Data copies
As a registered customer at Henroy AG, you have the right to send an Object against being registered.
You also have the right to request a data export of all personal data that have been gathered about you.
If any of the data are invalid or irrelevant then you can demand to have them deleted or corrected.
These rights are granted by The European Union’s Data Protection Directive.
If you would like to complain about you purchase then you need to contact http://www.henroy.ch/contact/. If you are unable to find a solution then you can complain to Henroy AG, Blegistrasse 13, 6340 Baar, +41 41 763 08 84, email@example.com, assuming the necessary conditions have been met.
You are entitled to complain about the handling of personal data regarding yourself.
Applicable law and jurisdiction
You and Henroy AG hereby submit to the non-exclusive jurisdiction of the Zug, Switzerland.
As of February 15 2016 European companies and consumers will have a new digital platform for complaints, ODR. This ODR platform will make consumer complaints regarding goods and services within the EU easier to handle.
ODR stands for Online Dispute Resolution.
This will give consumers the ability to complain directly to the European store, in which they have made a purchase.
The purpose of ODR is to combine regional complain Authorities together into one.
The consumer and company can be in direct contact whit each other though.
For an example a consumer from Denmark can write a complaint in Danish directly to an Italian company. The complaint will be translated from Danish to Italian by translation software from The EU. Hereby the company receives the complaint in their own language.
The EU Online Dispute Resolution:
- If anything is wrong whit your order or if it does not meet your expectations, please contact us so that we can find a satisfying solution to the problem;
- According to the Law we hereby refer to the following link, if you do not want to talk to us directly; http://ec.europa.eu/consumers/odr/.
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